Common issues and troubleshooting

First determine whether the problem occurs in login, an account, an asset, a task, or a third-party platform, then narrow it down in order.

General troubleshooting order

1. Confirm the current tenant, member permissions, and network connection.
2. Refresh the page and record the exact error message and the time it occurred.
3. Check whether the third-party platform account is working normally or its login has expired.
4. Check the asset format, required fields, platform declarations, and scheduled time.
5. Check the task center or publishing history for the failure reason on the specific account.
6. If you still cannot resolve it, submit the issue with the page, time, account, task ID, and a redacted screenshot.

Common symptoms

• Page data shows as empty: check the tenant, filter conditions, permissions, and sync time.
• A platform account suddenly stops working: sign in again, and confirm whether the platform requires a verification code or a security check.
• Generated content is inaccurate: add to the brand profile and knowledge materials, narrow down the problem, and verify the sources.
• A publishing task fails: check the per-account details, and do not publish repeatedly while the cause is unknown.
• Interactions or direct messages are not updating: confirm the account status, the sync task, and whether new data exists on the platform side.

Submitting an issue

Note

Screenshots of an issue must mask passwords, verification codes, tokens, customer contact details, and any unrelated private information. Do not only describe it as "not working"; state the entry point you used, the expected result, the actual message, and whether it can be reproduced consistently.